COOKIE POLICY
Last updated: July 28, 2025
1. WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our service, and enabling certain features.
2. HOW WE USE COOKIES
TranslateWise uses cookies to:
• Keep you signed in to your account
• Remember your language and display preferences
• Analyze site traffic and usage patterns
• Improve our service performance
• Deliver relevant marketing messages
• Prevent fraud and enhance security
3. TYPES OF COOKIES WE USE
| Type | Purpose | Duration | Can Disable? |
|---|---|---|---|
| Essential Cookies | Required for the website to function properly Examples: Session cookies, authentication cookies, security cookies | Session or up to 2 years | No (Required) |
| Functional Cookies | Remember your preferences and settings Examples: Language preferences, translation history, user interface settings | Up to 1 year | Yes |
| Analytics Cookies | Help us understand how you use our service Examples: Google Analytics, usage patterns, performance monitoring | Up to 2 years | Yes |
| Marketing Cookies | Used to deliver relevant advertisements Examples: Conversion tracking, remarketing pixels | Up to 1 year | Yes |
4. THIRD-PARTY COOKIES
We use services from third parties that may set their own cookies:
• Google Analytics: For website analytics
• Ecommpay: For payment processing
• CloudFlare: For security and performance
• Intercom: For customer support chat
These partners have their own privacy policies governing their use of cookies.
5. MANAGING COOKIES
You can control cookies through:
Browser Settings:
• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy & Security → Cookies
Our Cookie Preferences:
Use our cookie preferences tool (available in footer) to manage non-essential cookies.
Note: Disabling certain cookies may limit functionality of our service.
6. COOKIE RETENTION
• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for the duration specified in the table above
• Third-Party Cookies: Subject to third-party retention policies
You can delete all cookies at any time through your browser settings.
7. DO NOT TRACK
We respect Do Not Track (DNT) browser settings. When DNT is enabled, we do not load analytics or marketing cookies. Essential cookies remain active to ensure basic functionality.
8. UPDATES TO THIS POLICY
We may update this Cookie Policy to reflect changes in our practices or legal requirements. Check the "Last updated" date for the latest version. Material changes will be notified via website banner.
9. CONTACT US
For questions about our use of cookies:
Email: privacy@translatewise.me
Address: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom