GDPR COMPLIANCE
Your Data Rights Under General Data Protection Regulation
OUR COMMITMENT TO GDPR
SYNAPSE SPARK STUDIO LTD is fully committed to complying with the General Data Protection Regulation (GDPR). We respect your privacy rights and ensure that your personal data is processed lawfully, fairly, and transparently.
YOUR GDPR RIGHTS
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal data for certain purposes
Right to Restrict
Request limitation of processing in specific circumstances
HOW TO EXERCISE YOUR RIGHTS
To exercise any of your GDPR rights, you can:
• Email us at: privacy@translatewise.me
• Write to us at: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
We will respond to your request within 30 days and provide the information free of charge.
DATA WE COLLECT
We only collect data necessary to provide our translation services:
• Identity Data: Name, username
• Contact Data: Email address, phone number
• Financial Data: Payment card details (via secure processor)
• Transaction Data: Details about payments and services
• Technical Data: IP address, browser data, time zone
• Usage Data: How you use our website and services
• Marketing Data: Preferences for receiving marketing
LAWFUL BASIS FOR PROCESSING
We process your data based on:
• Contract Performance: To deliver translation services you've requested
• Legal Obligations: To comply with laws and regulations
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
DATA SECURITY MEASURES
We protect your data through:
• End-to-end encryption for all data transfers
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Strict access controls and authentication
• Employee training on data protection
• Incident response procedures
• Data minimization practices
INTERNATIONAL TRANSFERS
When we transfer data outside the EEA, we ensure protection through:
• EU-approved Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Binding Corporate Rules where applicable
• Your explicit consent when required
DATA BREACH PROCEDURES
In the unlikely event of a data breach:
• We will notify the ICO within 72 hours
• We will inform affected users without undue delay
• We will provide details of the breach and our response
• We will offer support and guidance on protective measures
SUPERVISORY AUTHORITY
You have the right to lodge a complaint with a supervisory authority. In the UK, this is:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
DATA PROTECTION OFFICER
Our Data Protection Officer can be contacted at:
Email: dpo@translatewise.me
Address: Data Protection Officer, SYNAPSE SPARK STUDIO LTD
Office 13464, 182-184 High Street North, East Ham, London, E6 2JA