PRIVACY POLICY

1. INTRODUCTION

SYNAPSE SPARK STUDIO LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation services at translatewise.me.

2. DATA CONTROLLER

SYNAPSE SPARK STUDIO LTD is the data controller responsible for your personal data.
Company Registration: 16576922
Address: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Contact: privacy@translatewise.me

3. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information:
• Name and contact details (email, phone)
• Account credentials
• Payment information (processed by Ecommpay)
• Company information (for business accounts)

Usage Data:
• Translation history and preferences
• API usage statistics
• Feature usage patterns
• Communication preferences

Technical Data:
• IP address and location data
• Browser type and version
• Device information
• Cookies and similar technologies

4. HOW WE USE YOUR DATA

We use your information for:

• Providing translation services
• Processing payments and managing accounts
• Improving our AI models (anonymized data only)
• Customer support and communication
• Legal compliance and fraud prevention
• Marketing (with your consent)
• Service development and analytics

5. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Contract: To provide our services
• Consent: For marketing communications
• Legitimate Interests: For business operations and improvements
• Legal Obligations: To comply with laws and regulations

6. AI PROCESSING AND CONTENT FILTERING

AI Technology:
• We use Claude Sonnet-4 by Anthropic for AI translations
• Your content is processed securely through Anthropic's API
• AI processing is temporary - content is not stored by the AI provider
• We maintain strict data processing agreements with AI providers

Content Filtering:
• We implement automated content filtering to prevent misuse
• Illegal content, hate speech, and harmful material are blocked
• Suspected violations may be flagged for manual review
• We reserve the right to refuse service for prohibited content

Data Security in AI Processing:
• All AI processing uses encrypted connections
• Content is not used to train AI models without explicit consent
• You retain all rights to your original and translated content
• We do not share your content with third parties except as necessary for translation

7. DATA SHARING

We may share your data with:

• Service Providers: Payment processors, cloud hosting, analytics
• Human Translators: Only content to be translated (anonymized when possible)
• Legal Authorities: When required by law
• Business Transfers: In case of merger or acquisition

We NEVER sell your personal data to third parties.

7. DATA SECURITY

We implement appropriate security measures:

• 256-bit SSL encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication
• Secure data centers with 24/7 monitoring
• Employee training on data protection

8. DATA RETENTION

• Account Data: Retained while account is active
• Translation History: 90 days (unless requested otherwise)
• Payment Records: 7 years for tax compliance
• Marketing Data: Until consent withdrawn
• Technical Logs: 30 days

9. YOUR RIGHTS (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive data in a portable format
• Object: Object to certain processing
• Restrict: Limit how we use your data
• Withdraw Consent: For consent-based processing

To exercise these rights, contact: privacy@translatewise.me

10. INTERNATIONAL TRANSFERS

Your data may be transferred outside the UK/EEA. We ensure appropriate safeguards through:

• Standard Contractual Clauses
• Adequacy decisions
• Privacy Shield frameworks (where applicable)
• Binding Corporate Rules

11. COOKIES

We use cookies for:

• Essential site functionality
• Performance and analytics
• Personalization
• Marketing (with consent)

See our Cookie Policy for details and how to manage preferences.

12. CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately for deletion.

13. CHANGES TO THIS POLICY

We may update this policy periodically. We will notify you of material changes via:

• Email notification
• Website banner
• Update to "Last updated" date

Continued use after changes constitutes acceptance.

14. CONTACT US

For privacy inquiries or to exercise your rights:

Email: privacy@translatewise.me
Address: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).