PAYMENT POLICY

PAYMENT TERMS

This Payment Policy outlines the terms and conditions for all financial transactions with SYNAPSE SPARK STUDIO LTD. By using our services, you agree to these payment terms.

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

• Credit Cards: Visa, Mastercard
• Debit Cards: Visa Debit, Mastercard Debit
• Digital Wallets: Coming soon
All payments are processed securely through our PCI-compliant payment processor.

PRICING AND CURRENCY

• All prices displayed in EUR (€)
• Currency conversion handled by your payment provider
• Important: Your bank may charge additional fees for currency conversion. TranslateWise is not responsible for these fees.
• Exchange rate fluctuations are customer responsibility

CREDIT SYSTEM

TranslateWise operates on a pre-paid credit system:

• Credits purchased in advance of service use
• 1 credit = 1 word for AI translation
• Different rates for Verification and Editorial services
• Credits never expire
• Bulk discounts available for large purchases
• Minimum purchase: 400 credits (€2.00)

PAYMENT PROCESSING

Transaction Process:
1. Select credit package
2. Enter payment information
3. Review and confirm order
4. Secure payment processing
5. Instant credit delivery upon approval
6. Email receipt sent immediately

Security Measures:
• 256-bit SSL encryption
• PCI DSS compliance
• 3D Secure authentication
• No storage of card details on our servers

BILLING AND INVOICING

• Electronic invoices issued for all transactions
• Transaction date and ID included
• Service description included

PAYMENT FAILURES

If a payment fails:

• Immediate notification sent
• 24-hour grace period for resolution
• Service continues during grace period
• After 24 hours, service may be suspended
• Account reactivated upon successful payment
• Multiple failures may result in account review

DISPUTES AND CHARGEBACKS

Before initiating a chargeback:

• Contact our support team first
• Most issues resolved within 48 hours
• Chargebacks harm both parties
• May result in account suspension
• We reserve right to dispute chargebacks
• Legal action for fraudulent chargebacks

CONTACT INFORMATION

For payment-related inquiries:

Email: billing@translatewise.me
Hours: Monday-Friday, 9 AM - 6 PM GMT
Address: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom